Worldwide delivery · 7 country stores
Everything your home deserves
The global hub for home improvement tools, products and accessories, shipped fast to your door, wherever in the world you call home.
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Meet our CEO
Renoo Caruso
Renoo Caruso started this business at a kitchen table in Thailand with one website, one product and a roll of packing tape. Today Caruso Consulting Co Ltd is the company behind 80+ factory direct brands serving customers around the world, still run with the same hands-on approach.
Renoo is also a Christian preacher in Phetchaburi, Thailand, and leads a local church with a congregation of more than 200 people. Renoo's teaching is online at renoo.faith.
A Christian-led family business. “Whatever you do, work heartily, as for the Lord, and not for men.” Colossians 3:23 (WEB)
Read Renoo's story →Meet the team
The brains behind the brand
A small team, with one very important sleeping member.
Chief Nap Officer
Fifi
Fifi
The French Bulldog
Fifi is the Chief Nap Officer of the Buy Factory Direct network, which Home Improvement Company belongs to. While the team ships orders from 7 country stores, Fifi does what she does best: absolutely nothing. Curled up in a delivery box, snoring through quality control, dreaming of her next nap.
Officially, Fifi holds no responsibilities here. Unofficially, she is the reason we double-check every order. She knocked the keyboard once in 2022 and it took us three days to notice.
22hrsSleep per day
0Tasks completed
∞Boxes claimed
Got questions?
Frequently asked questions
We deliver worldwide through our network of country-specific stores. Whether you're in Australia, Canada, Ireland, New Zealand, Singapore, the UK, or the USA, we have a dedicated store for your region. For other countries, please check your local store or contact our support team, we can often arrange international delivery to most destinations.
Delivery times vary depending on your country and chosen shipping option. Most orders within major markets are delivered within 3–10 business days. Expedited options are available in many regions. Your local country store will display exact delivery estimates at checkout for the most accurate timelines.
Start by identifying the specific problem you want to solve, storage, safety, lighting, aesthetics, or functionality. Our buying guides (below) and blog are packed with expert advice to help you narrow down your options. If you're still unsure, our customer support team is happy to help you find the perfect fit for your home and budget.
We want you to be completely satisfied with your purchase. Most items can be returned within 30 days of receipt, provided they are unused and in original packaging. Please visit your local country store's returns page for specific conditions and instructions, as policies may vary slightly by region. Contact us at [email protected] and we'll guide you through the process.
Absolutely. We believe great home improvement should be accessible to everyone. Many of our products are designed with beginners in mind, simple installation, clear instructions, and no specialist tools required. Our blog is also filled with step-by-step DIY guides to help you tackle projects with confidence, no matter your experience level.
Every product listing includes detailed dimensions, specifications, and compatibility information. We also provide buying guides that explain what to measure and what to look for. If you're uncertain, our support team can review your specific situation and recommend the best option. We'd rather take a little extra time to get it right than have you receive the wrong size.
Yes. All transactions through our country stores are processed through industry-standard SSL encryption. We do not store your full payment card details, these are handled securely by our payment partners. Look for the padlock icon in your browser address bar as confirmation that your connection is secure.
Yes. Once your order has been dispatched, you will receive an email confirmation containing your tracking number and a link to monitor your delivery in real time. If you haven't received tracking information within 2 business days of your order confirmation, please check your spam folder or contact our support team.
We accept all major credit and debit cards including Visa, Mastercard, and American Express. PayPal is also available on most country stores, along with regional payment options such as Afterpay, Klarna, and others depending on your location. All available methods are displayed at checkout.
Yes, most products carry a manufacturer's warranty. Coverage periods vary by product type and brand. Warranty details are listed on each product page. In addition to manufacturer warranties, your consumer rights under local laws always apply, these cannot be waived by any warranty terms and provide important additional protection.
Permanent grab bars should be fixed into wall studs or solid blocking to bear weight safely. Suction cup models are easier to install and reposition, though they require a smooth, clean surface and must be tested before each use. Our installation guides walk you through the process step by step. For permanent installations supporting mobility, we strongly recommend professional fitting.
Permanent grab bars are fixed directly into the wall and can support much greater weight loads, ideal for seniors or anyone with significant mobility needs. Suction cup models are portable, renter-friendly, and require no drilling, but must be checked regularly and are not recommended as the sole support for someone with limited mobility. Our buying guide covers this in detail.
We take sustainability seriously. Our packaging is fully recyclable, and we prioritise products made from responsibly sourced materials. We also carry a range of specifically eco-conscious products, low-flow fixtures, LED lighting, and energy-efficient appliances, that reduce your home's environmental impact without sacrificing quality or style.
We process orders quickly, but if you need to make a change, contact us at [email protected] as soon as possible. We'll do our best to accommodate amendments or cancellations before dispatch. Once an order has shipped, you will need to follow our standard returns process to send it back for a refund.
Care instructions are included with every product and listed on product pages. As a general rule, most of our home improvement products clean easily with mild detergent and a damp cloth. Avoid harsh abrasives on polished surfaces. For specific maintenance schedules, such as chandelier cleaning or solar light care, refer to the included guide or browse our blog for detailed walkthroughs.
Installation services vary by country and product category. Some country stores partner with local tradesperson networks. For most products, we provide detailed installation guides designed to be completed by a competent DIYer. For complex or safety-critical installations, we always recommend engaging a qualified professional, your safety is never worth cutting corners on.
For pet hair, a bagless vacuum with a motorised brush roll and a HEPA filter is generally the best combination. Bagless models make it easy to see when the bin is full (which happens fast with pet hair) and HEPA filters trap allergens rather than recirculating them. Our blog has a comprehensive buyer's guide covering the best options for different floor types and pet breeds.
Our solar lights are rated for use in a range of climates, from tropical to temperate. Look for models with an IP65 or higher waterproof rating for outdoor use in wet climates. In areas with long winters or limited sunlight, solar lights may produce reduced output during dark months, our buying guide explains how to choose the right model and placement for your climate.
The key to damage-free wallpaper removal is moisture and patience. Score the wallpaper lightly with a scorer tool, then apply warm water mixed with fabric softener or a dedicated wallpaper removal solution. Let it soak in for several minutes before gently peeling. Work in small sections and avoid forcing dry sections. Our blog has a full step-by-step guide with tool recommendations.
Improving indoor air quality starts with reducing sources of pollution, regular vacuuming with a HEPA filter, eliminating damp, and reducing VOC-emitting materials. A CO2 monitor helps you track ventilation needs in real time. Adding air-purifying plants and ensuring adequate fresh air flow make a significant difference, particularly in well-sealed modern homes.
Modern peel-and-stick backsplash tiles have improved enormously in quality. Premium options closely mimic real tile, are heat-resistant (suitable for behind cooktops), moisture-resistant, and removable without wall damage, ideal for renters. The key is proper surface preparation: walls must be clean, dry, and free of grease. Our buying guide covers the best brands and application tips.
Load capacity varies greatly by shelving type, material, and installation method. Heavy-duty metal shelving units fixed to wall studs can typically hold 100–200kg per shelf. Free-standing units are more limited. Always check the manufacturer's weight rating and distribute weight evenly. Never exceed the stated load limit, doing so creates a serious safety risk. Check our shelving buying guide for a full comparison.
Many of our products are specifically designed for renters, peel-and-stick tiles, suction grab bars, removable adhesive hooks, and freestanding storage all fall into this category. Products that require drilling or permanent fixings should be checked against your tenancy agreement first. Our blog has a dedicated guide to smart rental home improvements that won't cost you your deposit.
Radiant heaters are highly efficient for warming specific zones because they heat people and objects directly rather than the air. Convection heaters warm a whole room more gradually but use more energy for equivalent comfort. For targeted warmth, a quality radiant heater is almost always the more efficient choice. Our buying guide walks through the different types with real-world usage comparisons.
Enzymatic cleaners are the most effective solution for pet stains and odours because they break down the biological compounds causing the smell at a molecular level. Standard detergents may mask the odour temporarily but leave traces that attract pets back to the same spot. Act quickly, blot rather than rub, and apply an enzymatic cleaner generously. Our blog covers the best products by floor type.
For a home bar, look for a glass rinser with strong water pressure, a drip tray, and stainless steel construction for durability and easy cleaning. Models that integrate into a standard sink cutout give the most professional finish. Counter-mounted units are also available if sink modification isn't possible. Our buying guide covers top-rated models at different price points.
A washer drain pan is strongly recommended, particularly for machines installed above other living areas or on upper floors. Even a small hose leak or slow drip can cause significant water damage over time. A quality drain pan with a connected overflow drain provides excellent protection with minimal installation effort. It's one of the most cost-effective ways to protect your home from water damage.
For high ceilings, you need a chandelier with sufficient visual presence and an appropriate drop height. A general rule: add the room's length and width in metres, and the chandelier diameter in centimetres should roughly equal that sum. For ceilings over 3m, a larger drop chandelier with tiered or dramatic crystal arrangements tends to work best. Our crystal chandelier guide covers sizing for various room proportions.
Wet-dry vacuums (shop vacs) are incredibly versatile and excellent value if you do any DIY, have a workshop, basement, or deal with seasonal flooding. They handle sawdust, liquids, plaster, and debris that would destroy a regular vacuum. For purely domestic use with no DIY, a good quality bagless vacuum is usually more convenient, but if you want one machine to do it all, a wet-dry vac is hard to beat.
Shoulder moving straps are one of the most effective tools for moving heavy furniture safely. They redistribute the weight from your lower back to the larger muscle groups in your shoulders and legs, significantly reducing injury risk. Combined with furniture sliders on hard floors, most heavy items can be moved by two people with minimal strain. Our buying guide covers the best strap systems for different furniture types and weights.
Contact
Talk to the team
Phone
Address
Home Improvement Company, a division of Caruso Consulting Co Ltd
Suite 57, 47 Moo 1, T. Nawoong, Meaung
Phetchaburi 76000, Thailand
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